Frequently Asked Questions

Everything you need to know about your BOBHEAD experience.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on your location.

How can I return or exchange an item?

We offer a 30-day return policy. Items must be in their original, unworn condition with tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a garment you already own for the perfect fit.

Are your materials sustainably sourced?

At BOBHEAD, we prioritize quality and ethics. We work closely with our manufacturers to source premium fabrics that are durable and produced under fair labor conditions.

Can I track my order once it has shipped?

Yes, as soon as your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.